Repairs & Customs
We offer repair services! Please fill out our Repair Request Form
Interested in a Custom Creation? Please fill out our Custom Request Form.
Steps for Repairs:
- Fill out the REPAIR REQUEST FORM above.
- Await a reply on repair viability and cost - we may also reach out to ask further questions before we're able to provide you with a quote.
- We'll coordinate a time with you to drop the item off at our studio. We're open by appointment only. We do accept repairs in the mail as well, though you'll be responsible for all shipping charges.
- Upon receiving your item, we charge a non-refundable fee of Half the repair cost to initiate the process. The remainder is paid when the item has been successfully repaired.
- If your item does not survive repair, we won't charge you the remaining total.
- Repairs take 2.5 weeks on average to be completed, give or take, depending on how busy we are.
- We'll contact you when it's finished!
*We recommend reading the FAQs below for more repair details
Steps for Custom Requests:
- Fill out the CUSTOM PIECE REQUEST FORM above.
- We will likely reach out to ask further questions and dial in exactly what you're wanting. There may be some back-and-forth communication throughout the process to dial in details as well.
- A non-refundable down payment is required to initiate the custom creation process. This fee varies from 20%-50% of the total cost for the item based on the work and materials involved.
- Customs take 2.5 weeks on average to be completed, depending on how busy we are. We'll contact you when it's finished!
FAQ’s:
Q: What repair warranty do you offer on MN Legit products?
A: The MN Legit repair warranty typically covers half the cost of the repair.
Q: What is the cost of a repair?
A: Our minimum repair fee is $50(+tax) and goes up from there. The minimum repair fee for MN Legit glass therefore starts at $25(+tax) and goes up from there.
Q: Can all glass be repaired?
A: Most glass has the potential to be repaired, but that does not mean it will survive the process or be worth it financially. There are many factors that can lead to a failed repair, usually involving unseen pressures within the glass that cause cracking when heating up or cooling down.
Q: What if there is glue on the item I want repaired?
A: Glues can often be removed from glass using acetone. If you’re looking to get something repaired that has glue on it, the glue will need to be removed before we can accept it for repair. All repairs received in the studio with glue on them will be denied. If the glue is not fully removed, you will greatly increase the risk of a failed repair due to contamination and also risk the health and safety of the glassblower.
Q: What kind of items can be repaired?
A: We can accept repairs for any glass items made with borosilicate glass, including but not limited to repairs on bongs/waterpipes, most other glass smoking accessories, lab equipment, and other borosilicate items. The majority of glass smoking ware is made with borosilicate, as well as most glass lab equipment. There are many other things that can be made with borosilicate glass as well, though if you are unsure which type of glass your item is made out of we will decline the repair being that we work exclusively with borosilicate glass at our studio.
Q: Are you able to tell me which type of glass my item in need of repair is made from?
A: If the item is a smoking pipe or lab ware, it is most likely borosilicate glass. Feel free to reach out to us for confirmation for these items by sending us a photo. For all other items, we recommend doing some research about where the item came from, when it was made, and seeing if you can get confirmation about the type of glass from whomever produced it. Sometimes the differences between the types of glass are visible and we can tell you if it is not borosilicate, but without a guarantee that the item is borosilicate it will be denied for repair.
Q: How often do repairs fail?
A: The majority of our repairs survive the process, but about 5% of them do not. Items made in the U.S. tend to have a higher repair success rate.
Q: What causes a repair to fail?
A: Often a failed repair is caused by unseen pressures within the item, particularly where there is a weld or where the item has been more heavily worked. Items with more welds or worked areas have a higher risk of failure, as well as imported items. If the item has a crack in it coming off from the broken area, this can increase failure risk. Certain colors encased in clear glass (especially greens) can also have a higher failure risk due to their chemical make-up causing the colors to heat up at varying temperatures leading to additional pressures within the glass.
Q: Why is imported more likely to break/fail during repair?
A: Imported glass items are typically not annealed, or not annealed properly. Annealing is a process of heat-soaking glass at a high temperature for a few hours after having been formed, then slowly cooling it to relieve residual internal stresses introduced during manufacture. Inadequately annealed glass is likely to crack or shatter when subjected to relatively small temperature changes.
Q: How long do repairs take?
A: Our average turn-around for repairs is 2.5 weeks, but can range anywhere from 3 days to 5+ weeks depending on how busy we are, what the item is, and how complex the repair is. We do offer expedited repair services for an additional fee starting at $25.
Q: Can I ship my item instead of setting up an appointment to drop it off?
A: Absolutely, though you will be responsible for return shipping charges which will be added to your final total.